The legal position
False online reviews and coordinated campaigns may damage revenue, transactions and business value. A competitor, former employee or impersonator may be responsible. Automated platform reporting often provides little clarity while potential clients continue to encounter the allegations.
Our legal approach
Distinguish criticism from unlawful publication
Analyse defamation, false commercial descriptions and related commercial-law remedies in context.
Evidence-based platform submissions
Prepare legal and policy-based removal requests supported by reliable documentation.
Claims against responsible parties
Assess proven financial loss, available statutory relief and injunctions against continuing harm.
Discreet commercial strategy
Avoid unnecessary amplification while protecting the business’s position.
When a review may become actionable
False factual accusations, distinguished from subjective opinion.
A purported customer who never received the service.
Degrading or abusive expressions whose context may cross the legal threshold.
A competitor covertly publishing harmful allegations.
Available legal tools
A reasoned pre-action demand addressing identification, correction and compensation.
Defamation and commercial-tort proceedings where supported by the facts.
Interim injunction or removal applications where the legal tests are met.
The route forward
Initial assessment
Review the publication, its audience and the harm to reputation or privacy.
Strategy development
Choose the appropriate combination of evidence preservation, removal requests, negotiations and proceedings.
Representation & action
Act promptly and discreetly before the publisher, platform or court.
Business Reputation & False Reviews
Articles & Insights
Practical questions, considerations and a wider perspective
False Google Reviews & Business Defamation
Frequently asked questions
Preserve the publication, address, time, reactions and available audience information. Reliable documentation allows urgent steps to be assessed without unnecessarily amplifying the content.